Support · Starting Over

Email us

Write to simonsheddy6@icloud.com about anything.

In a crisis?

Contact emergency services or findahelpline.com.

Private by design

Your records stay on your device.

AI is optional

Personalized guidance is off until you turn it on.

Starting Over is not a crisis service. If you or someone else may be in immediate danger, contact local emergency services. For free, confidential support, visit findahelpline.com.

Answers

Common questions, plainly answered.

How do I turn personalized guidance on or off?

On the Today screen, tap the round Privacy & Personalization button in the top-right corner and use the Personalized guidance switch. It is off by default. The screen lists exactly what is shared before you turn it on.

Guidance says it is unavailable

Personalized guidance needs an internet connection and may occasionally be busy. Wait a moment and try again. Everything else, including Rescue exercises, check-ins and your journal, keeps working offline.

How do I lock the app or private sections?

Open Privacy & Personalization, then App Lock & Privacy. Turn on App Lock to require Face ID, Touch ID or your passcode, and choose how soon it locks. You can also lock the Journal and Reality Vault separately, and switch to a neutral app icon.

Where is my data? Can I move it to a new phone?

Your records are stored only on your device. They are not synced to iCloud and are excluded from device backups, so they do not move to a new phone and cannot be recovered by us. Deleting the app permanently deletes them. See the Privacy Policy for details.

We have children or still need to talk

Tell the app during setup, and it will not push no-contact advice where practical contact is needed. Rescue includes guidance for calm, factual co-parenting messages.

How do I restore, manage or cancel Starting Over+?

Starting Over+ unlocks Talk it through, daily plans, insights and more. Rescue and crisis support are always free. To restore a purchase, open the Starting Over+ screen and tap Restore Purchases. To manage or cancel, open Privacy & Personalization and tap Manage subscription, or go to Settings, tap your name, then Subscriptions. Refunds are handled by Apple at reportaproblem.apple.com.

How do I delete my information?

In the Journal, tap the … on an entry (or press and hold it) and choose Delete entry. In the Reality Vault, open a category and swipe a note to the left. You can also delete goals and Support conversations. To remove everything at once, delete the app. Because we keep no copy of your records, there is nothing stored on our side to request.

Still need help?

Email us about the app, a bug, your privacy or an idea.

simonsheddy6@icloud.com